A patient case manager (PCM) provides a range of services to support individuals to achieve a better quality of life. The PCM not only acts as an advocate for the patient and caregiver, but also plays an important role as a support services provider for the community within a modern healthcare partner ecosystem.
The titles use may differ by each healthcare provider. Most commonly used are case manager, patient care advocate, care assessors, patient navigator and the likes
Medicus was started by a cancer survivor and many of the patient case managers (PCMs) in the firm have personally experienced the challenges of a loved one diagnosed with catastrophic or terminal illness. Each Medicus’ PCM understands what you and your loved ones are going through, and we want to come along side and help you navigate this journey to full recovery. Many of our patients and their families have benefited from our services since 2011.
The role of a primary doctor should never be underestimated. The first connection with a medical professional may save your life. An experienced and meticulous doctor is able to detect a troubled area long before a problem manifests. However, a hospital with efficient and well-trained members of staff is of utmost importance as minutes can save a patient’s life.
The best information you’ll have is when you meet the specialist. The first step to take in obtaining the appropriate information to make a decision is identifying the medical discipline; i.e. the type of specialists. In the past, traumatised individuals come to us thinking they have a cancerous growth but have returned home happy and relieved because the specialist discovered the growth was benign.
It is critical that an experienced medical doctor or healthcare provider refers you as they are familiar with the type and scope of information that is required of the patient for Medicus to make the appropriate recommendations. Many patients are traumatised by the initial diagnosis which makes the quality of referring party important as these individuals can provide counsel and ease the process.
The choice of specialist is dependent on the initial diagnosis of the primary or referring doctor. Medicus works with the top and respected specialists in their field in Singapore and will endeavour to connect the patient with the right specialist. Also, the patient case manager can and do seek support from fellow care managers who have wealth of experience taking care of serious medical patients.
